Our finished products are only as safe as the raw materials we use to make them. That’s why we only work with suppliers that meet our exacting safety standards. Our screening process enables us to know with certainty the purity of every raw material.
When we receive a shipment from a new supplier or new materials, we create a detailed study and test multiple samples to ensure safety benchmarks are met. In some instances, we screen supplier ingredients down to 1 part per million, which is more stringent than the regulations in many of the countries where our products are sold. This screening process is ongoing. Whenever a sample fails a screening, we audit the supplier and resolve the issue.
Before we can create product formulas, we ensure small levels of impurities that can impact the safety, stability or effectiveness of that product are tested and identified.
Industry-certified experts test each ingredient alone and when combined with others in our products to ensure that the ingredients meet our standards and are safe for use.
This process meets or exceeds every regulatory standard in the markets where our products are sold. It’s a stringent process that leaves nothing to chance.
To make sure our formulas are safe for use, a small amount of each formula is tested on real people. Our scientific experts look for irritation on the skin or eyes. A single product may be tested with more than 200 people.
If these volunteers have a bad reaction to a formula, we stop testing, and start working on a new formula that will be safe and effective with every volunteer who tests it. Formula development and testing usually lasts from 1-3 years, and in some cases even longer.
We want to make sure our products hold up to how you use them. That’s why we combine testing in the lab and in the real world to put our products through every real-life scenario imaginable. We freeze a product like skin cream and then thaw it to see if the color or consistency changes. For example, we expose a sunscreen to extreme heat or humidity to see if it separates or becomes watery, which could impact how well it protects your skin—because who hasn’t left their sunscreen in a hot car?
In addition to our lab studies, we also study how people use our products at home, in real-life situations. As with other steps in our safety process, a single product issue or bad experience during these studies means starting the process over and creating a new formula that will pass our stringent tests.
Because science is constantly evolving, we monitor the findings of the latest research and update our products when we feel there is a need or opportunity to improve product safety. Similarly, we stay connected with consumers and experts to help identify opportunities for further improvement. This process helps to ensure that all of our products continue to meet our high safety standards.