Frequently Asked Questions

  1. What is the Johnson & Johnson Family of Consumer Companies’ Safety & Care Commitment? You have our commitment that every beauty and baby care product from the Johnson & Johnson Family of Consumer Companies is safe and effective when used as directed. The safety of our beauty and baby care products begins with our comprehensive five-level safety assurance process, which is guided by leading science and medical experts from around the globe.We hold ourselves to the very highest standards, but we also know that earning your trust means more than simply meeting government safety regulations, and sometimes even more than meeting the highest scientific standards for safety. Trust means gaining your complete confidence in our ingredient selection and decision-making, and also making your views and concerns part of our process. This is why we are always listening to you and looking ahead – so you can use our products with complete confidence and peace of mind. In short, Our Safety & Care Commitment means that our products are supported by science, recommended by healthcare professionals, and trusted by people like you around the world.

  2. Are you eliminating any of the ingredients mentioned on this site for safety reasons? Safety is our highest priority, which is one reason for this website – so consumers can see for themselves all we do to ensure the safety of our products. Our products on the market today are safe when used as directed, and meet or exceed government standards in the countries where they are sold, as well as U.S. and E.U. cosmetic ingredient safety guidelines. Where standards differ, we apply whichever is stricter. While we have and will change ingredients for safety reasons based on new science, the policies discussed on this website are driven by changing consumer sentiment and expectations. We want our beauty and baby care products to reflect consumers’ current and future needs so they will always have complete peace of mind when using our products.

  3. Which brands are included in Our Safety & Care Commitment? Every one of our beauty and baby care brands around the world is covered by Our Safety & Care Commitment – including global brands like AVEENO®, CLEAN & CLEAR®, JOHNSON’S®, LUBRIDERM®, NEUTROGENA® and RoC®, as well as regional and local brands like SUNDOWN® in Brazil, ELSKER® in China (by 2015) and LE PETIT MARSEILLAIS™ in Europe. Click here to learn more about our beauty and baby care brands. If you’re looking for more detailed information about a particular brand, you can always visit the brand’s website.

  4. Which products are included in this commitment? Our Safety & Care Commitment applies to all our products classified as cosmetics. This includes those formulations that are classified as cosmetics in some countries and as treatment products in others. For example, sunscreens are classified as OTC medicines in the U.S., but are classified as cosmetics in the E.U. These are included in Our Safety & Care Commitment, as consumers tend to think of them no differently than other skincare products.

  5. Why are over-the-counter (OTC) medicines, prescription (Rx) medicines and medical devices different? OTC medicines, Rx medicines and medical devices are regulated differently than cosmetics, and have their own rigorous regulatory and safety standards. In addition, OTC medicines, Rx medicines and medical devices are designed to treat medical conditions and diseases that may be serious and in some cases life-threatening. Because of these differences, the ingredients in those products are regulated differently and covered under policies separate from Our Safety & Care Commitment, which applies mainly to beauty and baby care products regulated as “cosmetics.”Our Safety & Care Commitment applies to all our products classified as cosmetics. We have, however, included our sunscreens and acne products under Our Safety & Care Commitment, even though they are technically classified as OTC products in the U.S., and consumers tend to think of them no differently than our other skincare products.

  6. What is the difference between a cosmetic and an OTC drug? Generally speaking, a cosmetic is a personal care product applied to the body that is intended to cleanse or beautify. If a personal care product makes certain therapeutic claims, the U.S. Food and Drug Administration may consider it an OTC drug, in which case it would need to conform to government drug regulations. In other countries, government agencies have different ways of classifying OTC drugs and cosmetics.

  7. What are your safety standards? Our five-level safety assurance process goes beyond most government standards. We also set and implement our policies globally. Our process begins with our approach to sourcing ingredients, and continues with an ingredient safety assessment. We follow this up with a clinical evaluation of our formulations. We know safety is not limited to the lab, so we conduct in-use testing and ongoing evaluation of our beauty and baby care products and the ingredients they contain. This evaluation is based on new developments in science and changes in government regulations, as well as feedback from you.

  8. What are the goals and specifics of the reformulations planned for 2013 versus those planned for 2015? The Johnson & Johnson Family of Consumer Companies has conducted a global reformulation of baby care products to remove formaldehyde-releasing preservatives and reduce traces of 1,4 dioxane from products where those ingredients were present. Although all ingredients used in our baby care products have always been safe for use as directed, we made the decision to reduce or eliminate certain ingredients based on changing consumer sentiment. This reformulation process was completed at the end of 2013 and those products that were changed have been rolling out globally during 2013 and will continue to do so in the coming months. We will also phase out or restrict several additional ingredients from our products by 2015, including removing parabens from all baby products. For adult products, the use of parabens in new products will be restricted to methyl, ethyl and propyl parabens, which have been extensively studied for safety and are approved for use in pharmaceutical and food products. Additionally, we will discontinue the use of polycyclic musks in all of our product fragrances by 2015.

  9. Which ingredients are you removing as part of your 2015 reformulation efforts? Although all ingredients used in the current beauty and baby care formulations are safe, and meet or exceed government standards for safety, we’ve proactively decided to reduce or eliminate certain ingredients due to changing consumer sentiment and expectations. We’ve decided to phase out of parabens and polycyclic musks in all our baby products. We’ll also be phasing out of polycyclic musks, phthalates, triclosan, and select parabens in those beauty skincare cosmetic products that still contain those ingredients.

  10. Why does the reformulation take so long? For each product we change, we have to first find a new formula and assess it for the safety and stability that consumers have come to expect from us. This rigorous safety and stability testing alone takes months. We also work to ensure that our new formulas meet consumer expectations for aesthetics and efficacy. We then line up qualified suppliers for any new ingredients, and prepare our manufacturing lines to make the new products. Reformulation is a commitment we’re happy to make, but it does take a considerable amount of time and resources.

  11. Are there any exceptions to the global reformulation?The reformulation of our baby care products to remove formaldehyde-releasing preservatives and reduce traces of 1,4 dioxane is a global initiative and was completed in December 2013. In certain local markets no reformulation was required, because products there did not contain formaldehyde-releasing preservatives or traces of 1,4 dioxane. Additionally, a regulatory body in Argentina required that we source the replacement ingredients locally, which has led to a delay in the delivery of reformulated products in that country.

  12. When do your Safety & Care Commitments come to an end?They don’t. We are always evaluating our products to ensure they reflect the latest science, as well as your preferences and concerns. In fact, the fifth level in our five-level safety assurance process is ongoing evaluation after a product goes to market.We created an Ingredients Working Group in 2004 – made up of scientists and medical professionals from around the globe – whose sole job is to spearhead the ongoing evaluation of the ingredients we use in our products. The Group monitors the latest scientific data on safety; investigates new information in scientific journals and other reports; keeps abreast of new regulations; reviews concerns from consumers and other stakeholders; and then determines what additional information or actions are needed.

  13. How do you source your ingredients?To ensure that we use safe and effective ingredients in our product formulations, our sourcing process begins with the selection of high-purity ingredients that we then put through a comprehensive technical and safety review. This includes a detailed 12-category questionnaire from our suppliers about each raw material, which is updated periodically to reflect the latest safety data. After we receive the data on a new ingredient, we create a detailed specification for it and test multiple lots to ensure it is of consistent and high quality. Only then will we qualify it for use in our products. Lastly, as each lot of ingredients is received by the product manufacturing location, it is sampled and tested to our specifications before we put it in a formulation. In this way, we provide constant vigilance over the incoming quality of our ingredients.

  14. Do any of the raw materials you receive from suppliers contain preservatives that you have restricted? We’ve been working with our suppliers to make sure that all the raw ingredients meet our new global policies, including restricting certain preservatives such as formaldehyde-releasing preservatives. We take this extra step to make sure that every part of our product development process meets the very highest standards consumers expect from us. And, as we’re establishing new standards for our industry, we’re committed to getting it right and will continue to collaborate closely with our suppliers.

  15. Does the Johnson & Johnson Family of Consumer Companies conduct animal testing? The Johnson & Johnson Family of Consumer Companies does not test cosmetic products or ingredients on animals, except in those cases where testing is required by law or government regulations.

  16. Do you evaluate the potential environmental impact of your products as well as the potential human health impact? Yes. All ingredients are assessed for human and environmental safety. For us, good product stewardship means understanding potential impacts and employing life-cycle thinking and tools to minimize them – from the early stages of raw materials assessment, product design and formulation, through manufacturing to product use and disposal. The journey to understand and reduce potential impacts is core to our environmental stewardship. We use an array of Design for the Environment tools, including, but not limited to, the EARTHWARDS™ life-cycle process and GAIA, a product formulation tool that measures the environmental impact potential of ingredients in new formulations.

  17. Why are you providing this information about your ingredient policies? You’ve told us that trust is built on more than safety alone. And while all our products are safe and effective, you’ve said that you want to hear more about our ingredients and our safety decision-making process. It’s one of the reasons we created this website – to share our approach to safety and our ingredient policies with you. And while Our Safety & Care Commitment is constant, the information here will be updated as our products and our policies evolve to reflect new regulations, new scientific developments, and your views and concerns.

  18. Where can I get more information about your ingredient policies? As part of Our Safety & Care Commitment, we created this website to share our ingredient policies with you. We see it as an important part of our ongoing dialogue with you and with others who have a stake in the safety and integrity of our products. Click here to read about our specific ingredient policies. We will update this website to keep you informed as our products and our policies evolve to reflect new regulations and new scientific developments, as well as your views and concerns.

  19. How do I contact the Johnson & Johnson Family of Consumer Companies with my feedback? We would like to hear from you. If you have a question about Our Safety & Care Commitment, please call us toll free at 1-800-526-3967 from Monday to Friday, 8am to 8pm EST or click here.

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